Are you looking for an organisation that promotes consumer interest and accredits fair trading businesses? Look no further than the Consumer Association of Singapore (CASE). As a non-profit organisation, CASE advocates for consumer rights and education in Singapore. It campaigns on various issues such as health, medication, and fair trading, and has influenced the Consumer Protection (Fair Trading) Act.
If you have a complaint about a business, CASE can help. They handle consumer-to-business disputes and offer online complaint submission and mediation services. Learn about the complaint resolution process, fees, FAQs and other avenues for resolving complaints. In addition, they provide scam alerts and access to dispute consultation services online or by phone.
As a consumer in Singapore, you have various protections and services available to you through the Consumers Association of Singapore (CASE). Here are some of the key services and resources that you can access:
If you have a complaint about a business or service provider, you can submit it to CASE for assistance. CASE will work with you and the business to try and resolve the issue through negotiation and/or mediation. If necessary, CASE can also provide referrals to relevant authorities for further action.
You can submit a complaint to CASE through their hotline, website, or in person at one of their offices. It is important to provide as much information and evidence as possible to support your complaint.
CASE also offers a voluntary accreditation scheme for businesses called CASETrust. Businesses that are CASETrust accredited have met certain standards for ethical trading and customer service. This can be helpful for consumers who want to identify reputable businesses to work with.
CASE provides a range of educational resources and advice to help consumers make informed decisions. This includes information on consumer rights, fair trading, and ethical business practices. You can access these resources through their website or by attending one of their events or workshops.
In addition to these services, Singapore has laws in place to protect consumers through the Consumer Protection (Fair Trading) Act. This act empowers consumers to seek civil redress against unfair trade practices. The Ministry of Trade and Industry oversees the implementation and enforcement of this act.
Overall, if you have a consumer complaint or need assistance, you can turn to CASE for guidance and support. With their expertise and partnerships, you can feel confident in seeking redress and making informed decisions as a consumer.
Online shopping has become increasingly popular in recent years, with more consumers turning to e-commerce platforms and online retailers for their purchases. However, this shift in consumer behaviour has also brought about new challenges, such as issues with product quality, delivery times, and terms and conditions.
To address these pain points, consumer protection organisations like the Consumer Association of Singapore (CASE) have been working with online retailers to ensure that consumers are protected when making online purchases. For example, CASE has been advocating for clearer and more honest advertising practices, as well as better terms and conditions for online purchases.
The COVID-19 pandemic has brought about unprecedented challenges for consumers around the world. In Singapore, consumers have had to deal with issues such as cancelled travel plans, price hikes for essential goods, and delays in refunds and exchanges.
To address these issues, CASE has been working closely with other organisations such as the Competition and Consumer Commission of Singapore (CCCS) to ensure that consumers are protected under the law. For example, the CCCS has been monitoring prices of essential goods to prevent price gouging, while CASE has been advocating for clearer refund and exchange policies for consumers.
To tackle the challenges facing consumers in the marketplace, CASE has been working closely with other organisations and stakeholders to advocate for better consumer protection policies and practices. This includes collaborating with retailers, manufacturers, and government agencies to improve product safety standards, as well as advocating for better consumer education and awareness.
Melvin Yong, the President of CASE, has been a vocal advocate for consumer rights and has been working tirelessly to ensure that consumers are protected in Singapore and beyond. With the support of organisations like the CCCS and other consumer protection groups in Asia and East Asia, CASE is leading the way in promoting fair and honest practices in the marketplace.
If you have a complaint against a company, you can submit it to the Consumer Association of Singapore (CASE) through their website or by visiting their office. You will need to provide details of the complaint, including any evidence you have to support your claim.
If you have a complaint against a company, you should first try to resolve it with the company directly. If this is not successful, you can file a complaint with CASE. They will investigate the complaint and work with both parties to try to reach a resolution.
The Consumer Association of Singapore (CASE) is a non-profit, non-governmental organization that is committed to protecting consumer interests. They provide information and education on consumer rights and advocate for fair and ethical trade practices.
Singapore’s legislation provides consumers with a range of rights, including the right to safety, the right to be informed, the right to choose, the right to be heard, and the right to redress.
The Consumer Association of Singapore (CASE) assists in resolving disputes by providing mediation services. They will work with both parties to try to reach a resolution that is fair to both sides.
The Consumer Association of Singapore (CASE) does not maintain a blacklist of companies. However, they do provide information on companies that have been the subject of complaints and investigations.
